What Clients Want

In This Issue: Too Little Too Late | It Matters | A Field Guide Inspired client service can delay terminations due to poor investment performance—possibly long enough for performance to turn around. Yet in their client presentations investment firms make the same...

The Rewards of Discipline

In This Issue: Tillie | Special-Ops Editing | The Power of Habit Virtually all investment companies define “discipline” as a strength or even a competitive advantage. This issue of Excess Returns considers an important manifestation of discipline—being...

Who Follows Thought Leadership?

In This Issue: Questions to Ask | Halt! Who Goes There? | A Lamentable Trend Thought leadership has become a virtual requirement in the world of investment marketing. Those who don’t have thought leadership want some. And those who already have some want more....

How to Conduct a Marketing Audit

In This Issue: A Different Kind of Due Diligence | Red Flags | A Hundred Little Things According to the dictates of their nature—not to mention commonly accepted best practices and, in some cases, the law—investment companies are compelled to audit everything. There...

Horse Trading Lessons

In This Issue: Marketing Lessons through Horse Trading | Presenting First or Last? | How We Decide Marketing and sales professionals, even veterans with decades of experience, can still learn vital lessons about their own discipline through everyday life....