“But You All Sound Exactly Alike …”

Early in her career, an institutional salesperson recalls this classic situation: She and her team had made a finals presentation for a sizable account. They described their “disciplined investment process,” their extensive resources, the quality of their...

When Bringing in the Big Guns Backfires

The director of a large family investment office tells this story. “This young woman, a marketing associate for a local investment firm, had been calling me for some time. She asked good questions, provocative questions that helped me think through some issues...
Selling Through Education

Selling Through Education

In This Issue: Teach to Learn | The Downside? | Wealth Management Unwrapped Can a simple shift in mindset greatly increase one’s effectiveness as a salesperson? You bet it can. This issue of Excess Returns explores strategies for selling...