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A Fresh Look at Investment Philosophy Statements

Excess Returns

Monthly insights for investment marketing and sales professionals

October 2014

It is potentially the most powerful page in any presentation book. It can articulate a firm’s identity in distinctive, memorable terms. It inspires calm fortitude during market upheavals, and it often provides points of intellectual alignment with clients and consultants. This issue of Excess Returns takes a fresh look at one of the most undervalued, misunderstood elements in the investment marketing tool kit: the investment philosophy statement.

With best wishes,

Liz Hecht
Founder, Principal and Director of Research

Print a PDF of this newsletter

Volume 4 | Number 9

In This Issue

Investment Beliefs and Marketing

Beyond Short-Termism

Investment Beliefs, The Book

Alpha Partners is an investment marketing firm specializing in research and presentation strategy. Our goal is to create alpha (excess returns) by helping investment firms win, keep and diversify assets under management.

Alpha Partners LLC
435.615.6862

www.alphapartners.com

Investment Beliefs and Marketing

The investment philosophy statement defines the beliefs that guide investment decisions. It is the first and possibly the most important of “the four Ps” that we’ve all been taught are critical in any institutional-quality presentation: philosophy, process, people and performance. Yet many investment firms still either do not seem to have a philosophy statement or offer up as a “philosophy” a list of truisms lacking in character, substance or distinction. In 2007 I wrote an article, Philosophy for Investment Managers, about the role of the philosophy statement — what it is and is not — for the Art & Science section of our firm’s website. Since that time, much has changed.

The Evolving Role of the Philosophy Statement

I see three new trends that investment company professionals should consider when articulating their beliefs about investing:

1.

Your target audience has beliefs, too. In a review of 2004 marketing literature for investment consulting firms, I found relatively few references to “investment beliefs” or “investment philosophy” — and virtually all of these references related to evaluating an investment manager’s philosophy as opposed to communicating the consulting firm’s own philosophy. Today, prominent investment consulting firms clearly articulate their beliefs about how to invest successfully, and asset owners such as CalPERS and the Ontario Teachers’ Pension Plan also have published carefully considered beliefs about investing.

Familiarity with the beliefs of your audience may confer an advantage during meetings and formal presentations. At the very least, such knowledge may save time. (Thinking about a visit to Timbuktu to flog that active US large-cap equity strategy? A quick check of Timbuktu’s Investment Policy Statement might save you a trip, as Timbuktu does not believe in active management for the most efficient areas of the market.) This new emphasis on beliefs among consultants and asset owners gives investment firms another important way to get to know their audience.

2.

The investment time horizon is increasingly important. Time is the context in which every investment philosophy plays out. According to a dataset of 40 pension funds and asset managers with publicly reported investment beliefs, however, only 6.4% of pension funds and 5% of asset managers address the time horizon when describing their philosophy of investing.1 In my experience, virtually all investment managers across asset classes claim “a long-term view” as a competitive advantage. But what does this really mean (and how big an advantage can it be if everyone else lays claim to the very same advantage)? While the market is filled with practitioners claiming to maintain a long-term discipline, one measure shows the average holding period for stocks declining steadily from 33 months in 1980 to 26 months in 1990 to 14 months in 2000 to just six months in 2010.2

This focus on short-term results might mean that long-term holders have become a bunch of complacent suckers, mere prey marching into the maw of high-frequency traders. Or it might mean that a long-term view has become a more significant competitive advantage, particularly in the current market (as I write this, the Dow is down over 300 points today after being up almost 300 points yesterday). Thoughtful, clearly articulated beliefs about the investment time horizon have become more important in crafting the investment philosophy statement, especially now when markets are so volatile and concern is rising over the tyranny of short-termism.

3.

Asset owner and consultant belief systems often explicitly address Environmental, Social and Governance (ESG) principles. My 2007 article cited the following as an example of a strong philosophy statement: “We believe that sustainable development will be a primary driver of industrial and economic change over the next 25 years … Shareholders will best be served by companies that maximize their financial return by strategically managing their performance in this new economic, social, environmental and ethical context.” More recently, in 2012, Towers Watson stated its belief that “environmental, social and governance factors have material influences on risks and returns, which investors may find difficult to price fairly. This creates an information advantage for those investors who are skilled at pricing these risks accurately.”3

As of this writing, there are 1,300 signatories to the United Nations Principles for Responsible Investment, including asset owners, investment managers and professional service partners. Even if you are meeting with an institutional investor or consultant that is not a signatory as an organization, certain influential individuals within that organization may well be ardent supporters. One of these individuals might ask how an investment firm considers ESG factors in its decision process. Given rising support for Environmental, Social and Governance investment principles, investment firms can increasingly expect questions about their beliefs with respect to ESG investing.

Despite these new developments, much has remained the same. Investment managers still tend to give their beliefs short shrift, stating the obvious (an active equity manager who believes the market is inefficient) while failing to note potentially strong sources of differentiation. When belief statements are robust, they tend to be too long or larded with the uninspiring, often confusing language of academia. Actions, strategies and investment styles still are put forward as beliefs (“We are a value investment manager” is not a belief). Proof linking beliefs to results remains rare. And client review meetings, while long on portfolio characteristics and performance, rarely tie this information back to the belief system clients bought when they hired the manager. All of which adds up to a rich field of marketing opportunity for investment firms that can clearly articulate a differentiated investment philosophy and tie their beliefs back to performance.

Beyond Short-Termism

CalPERS has stated the belief that “a long investment horizon is a responsibility and an advantage.” And in their 2014 Harvard Business Review article, “Focusing Capital on the Long Term,” Dominic Barton and Mark Wiseman propose emphasis on “metrics like 10-year economic value added, R&D efficiency, patent pipelines, multiyear return on capital investments and energy intensity of production … in assessing a company’s performance over the long haul.” Many of my public equity clients, however, who believe their performance should be evaluated over at least a three- to five-year time horizon, have told me that in reality three years is a luxury. A 2013 McKinsey Quarterly survey of 1,000 board members and C-suite executives indicates that while a majority believed that a longer time horizon would positively affect corporate performance, they nonetheless felt pressured to demonstrate strong financial results in two years or less.

Mr. Barton, the global managing director of McKinsey & Company, and Mr. Wiseman, the president and CEO of the Canada Pension Plan Investment Board (CPPIB), note that “one reason why private equity firms buy publicly traded companies and take them private” is to avoid short-term performance pressure. In “Focusing Capital on the Long Term,” they write: “Research, including an analysis by CPPIB, indicates that over the long term (and after adjustment for leverage and other factors), investing in private equity rather than comparable public securities yields annual aggregate returns that are 1.5% to 2.0% higher, even after substantial fees and carried interest are paid to private equity firms.”

Proposed remedies abound for what Mr. Barton has called “the tyranny of short-termism”: superior voting rights for longer-term holders, compensation plans for company executives tied to long-term performance with penalties for underperformance and boards structured to diminish cronyism, to mention only a few.

Messrs. Barton and Wiseman zero in on the source of the problem and the solution: asset owners need to start acting like owners. At present, they write, “many asset owners will tell you they have a long-term perspective. Yet rarely does this philosophy permeate all the way down to individual investment decisions.” In other words, institutional investors need to start putting their beliefs into action. Or, put more bluntly, it’s time to walk the talk, especially when fiduciary responsibilities of the world’s largest asset owners stretch over generations.

Investment Beliefs, The Book

“I’d be a bum on the street with a tin cup if the markets were always efficient.”

— Warren Buffett

“I’d compare stock pickers to astrologers, but I don’t want to bad-mouth the astrologers.”

— Burton Malkiel

“We’re passive, but we’re not stupid.”

— Dimensional Fund Advisors’ co-founder David Booth

In 2011, Kees Koedijk and Alfred Slager wrote the book Investment Beliefs: A Positive Approach to Institutional Investing, which I believe will become required reading in our industry. Mr. Koedijk is Professor of Financial Management and Dean of the Tilburg School of Economics and Management, The Netherlands, and Mr. Slager, the former Chief Investment Officer at Stork Pension Fund, is director of CentER Applied Research, Tilburg University. The authors point to beliefs as key to achieving clarity of purpose in a world where volatility is the norm. In such a world, a clear set of investment beliefs — a lighthouse in a stormy sea, to borrow the book’s cover image — becomes critical.

One can read this book page by page or jump around in search of specific information. There are useful summaries and case studies spanning organizations from different countries and industries. I particularly liked the chapters that demonstrate the dispersion of beliefs around topics such as inefficiencies, risk premiums, investment horizon and sustainability. Each of these chapters includes a case study, the theory behind different beliefs and debates to be aware of; the quotes above in the chapter on inefficiencies, for example, dramatize the range of beliefs around active versus passive investing.

1.

Table 4.1 in the book, Investment Beliefs.

2.

The NYSE Factbook. For another view on the symptoms and proposed cures for short-termism, see Robert C. Pozen’s May 2014 article published by The Brookings Institution, “Curbing Short-Termism in Corporate America: Focus on Executive Compensation.”

3.

Towers Watson Investment Beliefs, under “Alpha-related” beliefs.

Questions? Comments? Dissent? Click here.

Click here for other issues of Excess Returns.

© 2014 Alpha Partners LLC Alpha Partners LLC
Marketing for Excess Returns®
1062 Oakridge Road South | Park City, UT | 84098

You are receiving this newsletter as a member of the investment community. If you no longer wish to receive it, please respond to this email with “No More Penguins” in the subject line. To subscribe to this newsletter, send an email with your request to info@alphapartners.com. Your privacy is important to us. We will never rent, sell or share any information that you provide.

Investment Beliefs and Marketing

Excess Returns

Monthly insights for investment marketing and sales professionals

October 2014

It is potentially the most powerful page in any presentation book. It can articulate a firm’s identity in distinctive, memorable terms. It inspires calm fortitude during market upheavals, and it often provides points of intellectual alignment with clients and consultants. This issue of Excess Returns takes a fresh look at one of the most undervalued, misunderstood elements in the investment marketing tool kit: the investment philosophy statement.

With best wishes,

Liz Hecht
Founder, Principal and Director of Research

Print a PDF of this newsletter

Volume 4 | Number 9

In This Issue

Investment Beliefs and Marketing

Beyond Short-Termism

Investment Beliefs, The Book

Alpha Partners is an investment marketing firm specializing in research and presentation strategy. Our goal is to create alpha (excess returns) by helping investment firms win, keep and diversify assets under management.

Alpha Partners LLC
435.615.6862

www.alphainvestmentmarketing.com

Investment Beliefs and Marketing

The investment philosophy statement defines the beliefs that guide investment decisions. It is the first and possibly the most important of “the four Ps” that we’ve all been taught are critical in any institutional-quality presentation: philosophy, process, people and performance. Yet many investment firms still either do not seem to have a philosophy statement or offer up as a “philosophy” a list of truisms lacking in character, substance or distinction. In 2007 I wrote an article, Philosophy for Investment Managers, about the role of the philosophy statement — what it is and is not — for the Art & Science section of our firm’s website. Since that time, much has changed.

The Evolving Role of the Philosophy Statement

I see three new trends that investment company professionals should consider when articulating their beliefs about investing:

1.

Your target audience has beliefs, too. In a review of 2004 marketing literature for investment consulting firms, I found relatively few references to “investment beliefs” or “investment philosophy” — and virtually all of these references related to evaluating an investment manager’s philosophy as opposed to communicating the consulting firm’s own philosophy. Today, prominent investment consulting firms clearly articulate their beliefs about how to invest successfully, and asset owners such as CalPERS and the Ontario Teachers’ Pension Plan also have published carefully considered beliefs about investing.

Familiarity with the beliefs of your audience may confer an advantage during meetings and formal presentations. At the very least, such knowledge may save time. (Thinking about a visit to Timbuktu to flog that active US large-cap equity strategy? A quick check of Timbuktu’s Investment Policy Statement might save you a trip, as Timbuktu does not believe in active management for the most efficient areas of the market.) This new emphasis on beliefs among consultants and asset owners gives investment firms another important way to get to know their audience.

2.

The investment time horizon is increasingly important. Time is the context in which every investment philosophy plays out. According to a dataset of 40 pension funds and asset managers with publicly reported investment beliefs, however, only 6.4% of pension funds and 5% of asset managers address the time horizon when describing their philosophy of investing.1 In my experience, virtually all investment managers across asset classes claim “a long-term view” as a competitive advantage. But what does this really mean (and how big an advantage can it be if everyone else lays claim to the very same advantage)? While the market is filled with practitioners claiming to maintain a long-term discipline, one measure shows the average holding period for stocks declining steadily from 33 months in 1980 to 26 months in 1990 to 14 months in 2000 to just six months in 2010.2

This focus on short-term results might mean that long-term holders have become a bunch of complacent suckers, mere prey marching into the maw of high-frequency traders. Or it might mean that a long-term view has become a more significant competitive advantage, particularly in the current market (as I write this, the Dow is down over 300 points today after being up almost 300 points yesterday). Thoughtful, clearly articulated beliefs about the investment time horizon have become more important in crafting the investment philosophy statement, especially now when markets are so volatile and concern is rising over the tyranny of short-termism.

3.

Asset owner and consultant belief systems often explicitly address Environmental, Social and Governance (ESG) principles. My 2007 article cited the following as an example of a strong philosophy statement: “We believe that sustainable development will be a primary driver of industrial and economic change over the next 25 years … Shareholders will best be served by companies that maximize their financial return by strategically managing their performance in this new economic, social, environmental and ethical context.” More recently, in 2012, Towers Watson stated its belief that “environmental, social and governance factors have material influences on risks and returns, which investors may find difficult to price fairly. This creates an information advantage for those investors who are skilled at pricing these risks accurately.”3

As of this writing, there are 1,300 signatories to the United Nations Principles for Responsible Investment, including asset owners, investment managers and professional service partners. Even if you are meeting with an institutional investor or consultant that is not a signatory as an organization, certain influential individuals within that organization may well be ardent supporters. One of these individuals might ask how an investment firm considers ESG factors in its decision process. Given rising support for Environmental, Social and Governance investment principles, investment firms can increasingly expect questions about their beliefs with respect to ESG investing.

Despite these new developments, much has remained the same. Investment managers still tend to give their beliefs short shrift, stating the obvious (an active equity manager who believes the market is inefficient) while failing to note potentially strong sources of differentiation. When belief statements are robust, they tend to be too long or larded with the uninspiring, often confusing language of academia. Actions, strategies and investment styles still are put forward as beliefs (“We are a value investment manager” is not a belief). Proof linking beliefs to results remains rare. And client review meetings, while long on portfolio characteristics and performance, rarely tie this information back to the belief system clients bought when they hired the manager. All of which adds up to a rich field of marketing opportunity for investment firms that can clearly articulate a differentiated investment philosophy and tie their beliefs back to performance.

Beyond Short-Termism

CalPERS has stated the belief that “a long investment horizon is a responsibility and an advantage.” And in their 2014 Harvard Business Review article, “Focusing Capital on the Long Term,” Dominic Barton and Mark Wiseman propose emphasis on “metrics like 10-year economic value added, R&D efficiency, patent pipelines, multiyear return on capital investments and energy intensity of production … in assessing a company’s performance over the long haul.” Many of my public equity clients, however, who believe their performance should be evaluated over at least a three- to five-year time horizon, have told me that in reality three years is a luxury. A 2013 McKinsey Quarterly survey of 1,000 board members and C-suite executives indicates that while a majority believed that a longer time horizon would positively affect corporate performance, they nonetheless felt pressured to demonstrate strong financial results in two years or less.

Mr. Barton, the global managing director of McKinsey & Company, and Mr. Wiseman, the president and CEO of the Canada Pension Plan Investment Board (CPPIB), note that “one reason why private equity firms buy publicly traded companies and take them private” is to avoid short-term performance pressure. In “Focusing Capital on the Long Term,” they write: “Research, including an analysis by CPPIB, indicates that over the long term (and after adjustment for leverage and other factors), investing in private equity rather than comparable public securities yields annual aggregate returns that are 1.5% to 2.0% higher, even after substantial fees and carried interest are paid to private equity firms.”

Proposed remedies abound for what Mr. Barton has called “the tyranny of short-termism”: superior voting rights for longer-term holders, compensation plans for company executives tied to long-term performance with penalties for underperformance and boards structured to diminish cronyism, to mention only a few.

Messrs. Barton and Wiseman zero in on the source of the problem and the solution: asset owners need to start acting like owners. At present, they write, “many asset owners will tell you they have a long-term perspective. Yet rarely does this philosophy permeate all the way down to individual investment decisions.” In other words, institutional investors need to start putting their beliefs into action. Or, put more bluntly, it’s time to walk the talk, especially when fiduciary responsibilities of the world’s largest asset owners stretch over generations.

Investment Beliefs, The Book

“I’d be a bum on the street with a tin cup if the markets were always efficient.”

— Warren Buffett

“I’d compare stock pickers to astrologers, but I don’t want to bad-mouth the astrologers.”

— Burton Malkiel

“We’re passive, but we’re not stupid.”

— Dimensional Fund Advisors’ co-founder David Booth

In 2011, Kees Koedijk and Alfred Slager wrote the book Investment Beliefs: A Positive Approach to Institutional Investing, which I believe will become required reading in our industry. Mr. Koedijk is Professor of Financial Management and Dean of the Tilburg School of Economics and Management, The Netherlands, and Mr. Slager, the former Chief Investment Officer at Stork Pension Fund, is director of CentER Applied Research, Tilburg University. The authors point to beliefs as key to achieving clarity of purpose in a world where volatility is the norm. In such a world, a clear set of investment beliefs — a lighthouse in a stormy sea, to borrow the book’s cover image — becomes critical.

One can read this book page by page or jump around in search of specific information. There are useful summaries and case studies spanning organizations from different countries and industries. I particularly liked the chapters that demonstrate the dispersion of beliefs around topics such as inefficiencies, risk premiums, investment horizon and sustainability. Each of these chapters includes a case study, the theory behind different beliefs and debates to be aware of; the quotes above in the chapter on inefficiencies, for example, dramatize the range of beliefs around active versus passive investing.

1.

Table 4.1 in the book, Investment Beliefs.

2.

The NYSE Factbook. For another view on the symptoms and proposed cures for short-termism, see Robert C. Pozen’s May 2014 article published by The Brookings Institution, “Curbing Short-Termism in Corporate America: Focus on Executive Compensation.”

3.

Towers Watson Investment Beliefs, under “Alpha-related” beliefs.

Questions? Comments? Dissent? Click here.

Click here for other issues of Excess Returns.

© 2014 Alpha Partners LLC Alpha Partners LLC
Marketing for Excess Returns®
1062 Oakridge Road South | Park City, UT | 84098

You are receiving this newsletter as a member of the investment community. If you no longer wish to receive it, please respond to this email with “No More Penguins” in the subject line. To subscribe to this newsletter, send an email with your request to info@alphainvestmentmarketing.com. Your privacy is important to us. We will never rent, sell or share any information that you provide.

Conviction = Credibility

Excess Returns

Monthly insights for investment marketing and sales professionals

October 2013

It’s the most important ingredient in any winning presentation. The secret sauce. Only it’s not so secret because everyone knows what it is; they just don’t always know how to create it consistently. I am talking, of course, about conviction — the heartfelt belief that your investment company offers the best approach and the keen desire to share that belief with your audience. This month, Excess Returns considers the importance of conviction: how to get it, how to keep it and how to communicate it consistently.

With best wishes,

Liz Hecht
Founder, Principal and Director of Research

Print a PDF of this newsletter

Volume 3 | Number 8

In This Issue

Conviction = Credibility

Spy The Lie

“That’s A Good Question”

Alpha Partners is an investment marketing firm specializing in research and presentation strategy. Our goal is to create alpha (excess returns) by helping investment firms win, keep and diversify assets under management.

Alpha Partners LLC
435.615.6862

www.alphainvestmentmarketing.com

Conviction = Credibility

Long, long ago and far, far away, our company was hired for an odd assignment: presentation coaching on delivery only — not content. We were told that this particular investment team had worked hard on its story and messaging and now just needed to fine-tune the delivery. I understood the need to maintain consistency, but I still felt compelled to ask, “Are you sure you don’t want us to address content as well, perhaps only where we see the need for refinement around the edges?” No, said our contact, the investment team was completely comfortable with the content.

It turned out that, while senior management was comfortable with the content, the investment team was less than 100% on board. We acceded to this company’s bizarre request because I thought it would be interesting, and it was. During the coaching session, one person said “That’s a good question!” in response to every question. Another delivered a disquisition on the shortcomings of performance attribution in response to a relatively simple inquiry about the track record. And yet a third person responded to even layup questions with a peculiar wincing motion, as if about to be struck.

What was going on here? For any number of reasons, this team lacked conviction.

Sources of Conviction

Conviction can’t be faked. You either have it or you don’t. Even when you do have strong conviction, however, there are many things you and your firm can do to communicate it more effectively and to foster conviction in others on the team who do not live the investment process day to day.

Strong content. Delivery is content. If your content is weak, then you cannot deliver the investment story with conviction. There are several reasons why content might be weak. Content that started strong may have been killed by committee. Or content may have been created in a vacuum of ignorance about competitors with virtually identical content. In the latter instance, presenters know on some level that they sound exactly like their competitors, which does not exactly contribute to high-conviction delivery.

Ownership. Even strong content can fail, devolving back to bland uniformity, if the whole team does not get behind it. Our firm has developed processes to ensure that everyone charged with presenting an investment strategy feels a sense of ownership regarding the story and the presentation materials. Without such buy-in, presenters may appear to lack conviction or, worse, wander off the reservation altogether, telling a story inconsistent with the larger messages a firm wishes to convey. (We work with many investment companies that sometimes send product specialists and salespeople to a finals instead of portfolio managers; it is particularly critical that these professionals demonstrate conviction, especially when competing with teams from smaller companies that do include the portfolio manager.)

Preparation. Strong content also fails to create conviction if presenters are not well prepared. Experienced presenters all know that invincible feeling one gets when one has truly prepared well. Prepared individually and as a team. Prepared for the main body of the presentation as well as the Q&A. Prepared with the book and without the book. If you’ve been telling the same story for a long time, you are by definition well prepared. But you still need to come to the story fresh so as not to sound rote and formulaic.

Understanding the audience. The best way to prevent formulaic delivery is to understand your audience. What do they want, as a group and as individuals? How can your organization help them achieve their goals? How can you make this meeting the best possible use of their time?

Physical energy and freedom from distractions. Even the strongest conviction may fail you if you feel tired or distracted. It therefore is a good idea to avoid activities that will exhaust you the day of or prior to an important meeting. You also should make every effort to stay focused. Do you really need to schedule four meetings on the same day? Couldn’t that phone call wait until after the finals?

Whenever anyone offers us a “delivery-only” mandate now, we encourage the client to rethink this approach. There is an unhealthy “do-what-you’re-told” aspect to delivery-only that will never support genuine team conviction. Developing team ownership of a presentation is a demanding, dynamic, often time-consuming process — but the payback in finals-winning conviction is well worth the effort.

Spy The Lie

In “What Deception Looks Like” and “What Deception Sounds Like,” two chapters of the 2012 book Spy The Lie, the authors, former CIA officers, explore visual and verbal behaviors that indicate deception. What struck me about this book was the number and type of deception indicators that we also see as signs of weakness during an investment presentation. People who must tell a credible story (product specialists, sales professionals, CIOs and CEOs) should read this book, as should investment research professionals required to assess the credibility of company managements.


Ex-CIA agents have a lot to teach the investment world about detecting deception. In Spy The Lie, there also are many valuable lessons for presenters who need to tell a high-conviction story consistently.

“That’s A Good Question”

For many years I have counseled our clients to stop prefacing their response to questions with “That’s a good question.” People who respond this way often do so almost as a nervous tick. Your competitors also very likely may answer most questions in precisely this manner. An even better reason to avoid this ubiquitous response, however, is that it may be perceived as evasive. Spy The Lie singles out “That’s a good question” as one of several “non-answer statements” designed to “buy time to figure out how to respond.” If the occasional “that’s a good question” slips out, it’s not a major problem, as long as the question is indeed a blazingly good question. On the whole, however, it is best to avoid this response. Show your respect for the question instead through the quality of your answer.

Questions? Comments? Dissent? Click here.

Click here for other issues of Excess Returns.

© 2013 Alpha Partners LLC Alpha Partners LLC
Marketing for Excess Returns®
1062 Oakridge Road South | Park City, UT | 84098

You are receiving this newsletter as a member of the investment community. If you no longer wish to receive it, please respond to this email with “No More Penguins” in the subject line. To subscribe to this newsletter, send an email with your request to info@alphainvestmentmarketing.com. Your privacy is important to us. We will never rent, sell or share any information that you provide.

Insulation Against Poor Performance

Excess Returns

Monthly insights for investment marketing and sales professionals

October 2011

How can investment companies insulate their businesses from experiencing the same ups and downs as their portfolios? The answer to this question is particularly important now when the markets are prone to daily bouts of schizophrenia. This issue of Excess Returns explores certain timeless sources of business stability in an industry where the product being sold, performance, changes frequently and dramatically — and often for no clearly discernible reason.

With best wishes,

Liz Hecht
Founder, Principal and Director of Research

Print a PDF of this newsletter

Volume 1 | Number 10

In This Issue

Insulation Against Poor Performance

The C-Word

Being Wrong

Alpha Partners is an investment marketing firm specializing in research and presentation strategy. Our goal is to create alpha (excess returns) by helping investment firms win, keep and diversify assets under management.

Alpha Partners LLC
435.615.6862

www.alphainvestmentmarketing.com

Insulation Against Poor Performance

Back in the fall of 2000 one of our clients showed me an educational presentation by a company that I will call Famous Value. Our client, the CIO of his own firm, also was on the board of an endowment that had hired Famous Value. Famous Value, being famous for value in a hyper-growth market, had been underperforming spectacularly for some time. Our client showed me several performance bar charts in a recent presentation to his endowment, and the vertiginous decline in human wealth made me feel slightly sick, even though it wasn’t my money.

But the decline in asset values was not this CIO’s focus. His focus was on the high quality of Famous Value’s communications. Famous Value, he explained, was able to retain clients even during protracted periods of underperformance owing to the caliber and frequency of its communications. Famous Value in fact also was famous for having a large, talented, well-paid communications team — at a time when most investment firms were only just beginning to realize the importance of communications. This gentleman wanted his own company to provide communications materials equal in quality to those of Famous Value.

Five Ways to Performance-Proof Your Investment Business

While our client was on the right track in focusing on communications, his company did not have the resources to build a Famous Value-style communications department. There are, however, several commonsense ways to retain clients when performance is weak, whether your firm is large or small — and without necessarily having a large communications team:

1.

Show up and act like you want to be there, in good times and bad. I have heard several stories about investment professionals who call to ask, “Do we really have to attend this meeting in person? Can’t we just do it by phone?” The moral of these stories usually goes something like this: “As soon as there is any shortfall in performance, that company is gone. I’m never going to bat for them.”

2.

Teach your clients something new. One of our firm’s key philosophical beliefs is that people want to learn something new. If you consistently provide clients opportunities to learn — about investing, the current markets and their portfolio — they are more likely to go to bat for you when you need support. And not only because you offer educational opportunities but also because they understand at a deeper level why your firm invests the way it does and why their portfolio might inevitably underperform during certain periods.

3.

Provide context. This is part of the educational process. Your numbers may be down on an absolute basis, but they still may be pretty darn good relative to the indices and peer group managers as well as on a risk-adjusted basis. In our practice we see investment professionals who are inordinately apologetic about underperformance without providing this context (the opposite of those who don’t even want to show up for routine client review meetings).

4.

Admit your mistakes. Sometimes performance is dreadful because your investment decisions were wrong. In these cases, many clients will value your firm’s ability to identify and decisively address sources of underperformance. Correcting and communicating mistakes signals both investment process integrity and human integrity. (Discussing mistakes without alarming your clients, however, requires a certain amount of finesse. The September 2011 issue of Excess Returns considers strategies for communicating mistakes effectively and the book Being Wrong, noted in this issue, explores the art and science of learning from mistakes.)

5.

Develop multiproduct relationships. Offering more than one product is one source of stability, but the real stability comes from cultivating multiproduct relationships. If a client leaves you for poor performance in one investment strategy, that doesn’t mean you have lost the relationship — unless that client invests in only one of your firm’s strategies. This is why many investment companies seek to build stability by offering solutions to big-picture client investment challenges — as opposed to merely selling products.

The best way to performance-proof your investment business is to meld all of these positive attributes — a heartfelt desire to meet with clients, education, context, process integrity and human integrity — into relationships where your clients become genuine die-hard fans. Fans rarely switch sides, even after an extended losing streak.

For additional information on retaining relationships when performance is disappointing, please visit the following articles in the Art & Science section of our website:

Bedside Manners for Client Service Professionals

How to Stay Up When Your Numbers Are Down

The C-Word

In most walks of life outside the investment world, change is perceived as positive. Many investment managers, in fact, like to invest in change because change spells opportunity. Yet these same investment managers will go to great lengths to hide or disguise change at their own firms. Changes to the investment process are never called by their real name but instead are euphemized as “refinements” or “enhancements.” Investment managers are afraid that change will be viewed as a dangerous break in consistency. But what if consistency is proving to be consistently wrong? What if the world has become more complex and difficult, requiring change to remain successful? Well then, why not embrace the C-word? Admit that you have made a change in your investment process. Institutional investors and consultants are not naïve. They understand change and may even welcome it, particularly if you provide a compelling explanation of why change is necessary.

Being Wrong

Did you know that, even according to the lowball estimate, medical mistakes are the eighth leading cause of death in the US — worse than breast cancer, AIDS and motor vehicle accidents? Or that for commercial aviation to take the same toll in the US as medical errors do, a sold-out 747 would have to crash every three days, killing everyone on board? You would if you had just read Being Wrong: Adventures in the Margin of Error by Kathryn Schulz. The book examines lessons learned from error in every walk of life and thus is bound to be of interest to investors, who in order to be successful must systematically identify, evaluate and learn from their mistakes.

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